Effective Date: August 22, 2023
This Refund Policy ("Policy") outlines the terms and conditions regarding refunds for services provided by Dekoven Roofing LLC ("Company"), a roofing contractor operating in Milwaukee and the surrounding areas. By engaging with our services, you ("Customer") agree to abide by this refund policy.
Payment Obligations:
- The Customer agrees to pay for all services rendered by the Company as per the agreed-upon estimate or contract.
- Payment is due upon project completion unless otherwise specified in writing.
Refund Eligibility:
- Refunds are generally not provided for completed services, as the nature of roofing projects involves labor, materials, and overhead costs.
- However, under exceptional circumstances, the Company may consider issuing a refund at its sole discretion.
Refund Request Procedure:
- If the Customer believes they are eligible for a refund, they must submit a written refund request to the Company within 30 days from the completion date of the project.
- The refund request should include the details of the project, reasons for the refund, and any supporting documentation.
Company Evaluation:
- The Company will evaluate the refund request and may require additional information or evidence to support the claim.
- The Company reserves the right to inspect the completed work and assess the validity of the refund request.
Refund Approval or Denial:
- If the Company determines that a refund is warranted, the refund amount will be determined based on factors such as workmanship, materials used, and any other relevant circumstances.
- The Company will communicate the decision to the Customer within a reasonable period.
- If the refund request is denied, the Customer will be provided with a detailed explanation for the denial.
Refund Process:
- Approved refunds will be processed within a reasonable timeframe.
- Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed upon by both parties.
Deductions and Fees:
- In cases where a refund is approved, the Company may deduct applicable fees, expenses, or costs incurred during the project from the refund amount.
Dispute Resolution:
- In the event of a dispute regarding a refund, the Customer agrees to engage in good-faith discussions with the Company to resolve the matter amicably.
- If a mutually satisfactory resolution cannot be reached, the parties may explore alternative dispute resolution methods or escalate the matter as permitted by law.
Changes to the Refund Policy:
- The Company reserves the right to modify or amend this Refund Policy at any time without prior notice. The updated version will be posted on our website.
Please read this Refund Policy carefully. By engaging with Dekoven Roofing LLC's services, you acknowledge and accept the terms and conditions outlined in this Policy regarding refunds.
